Terms of Service

Last updated: 24 August 2026

Norvis (“we”, “us”) operates the Arka project platform (the “Service”, “Arka”). By creating an account or subscribing, you agree to these terms.

1. The Service

Arka is a multi-tenant project platform: planning and scheduling, financial and billing records, field reports, approvals, and an append-only audit record, for organisations of any industry. Each customer (a “Tenant”) operates within an isolated workspace.

2. Accounts and access

You are responsible for the confidentiality of your login credentials and for all activity under your account. New users are provisioned only by your organisation’s administrator via invitation: Arka does not support open self-registration into an existing Tenant.

3. Free trial

Every new organisation starts with a 14-day free trial of the whole product, and the trial asks for no card. When it ends, access is paused until a plan is chosen. Data entered during a trial is not deleted when the trial expires: it is kept under the retention rule in section 9, counted from the day the trial ends.

4. Subscriptions and billing

Paid plans are billed monthly in advance through our payment processor, Razorpay, unless otherwise agreed in writing. Prices are as displayed at checkout and may change with 30 days’ notice to existing subscribers. If a payment fails you have a grace period of 7 days to put it right; after that, access is suspended until payment succeeds. Nothing is deleted during a suspension.

5. Cancellation and refunds

You may cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current paid billing period, and you keep full access until then. Because you always keep what you have paid for, there are no partial-period refunds. If we ever bill you in error, tell us and we will put it right.

6. Your data

You retain all rights to the data you upload to Arka (“Customer Data”). We process it solely to provide the Service. See our Privacy Policy for what we collect, where it lives, and your rights over it.

7. Acceptable use

You agree not to use the Service to store unlawful content, attempt to breach tenant isolation or platform security, or resell access without a written reseller agreement.

8. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Enterprise customers may agree written service terms with us; unless a signed agreement names a service level, no service level is promised.

9. Termination and retention

Either party may terminate for material breach not cured within 30 days of written notice. When a subscription ends, for any reason, Customer Data is retained for 90 days so an administrator can export it, and is then deleted.

10. Limitation of liability

To the maximum extent permitted by law, the Service is provided “as is”. Neither party is liable to the other for indirect or consequential loss, and our total liability for all claims together is limited to the fees you paid for the Service in the twelve months before the first claim arose.

11. Governing law

These terms are governed by the laws of India.

12. Contact

Questions about these terms: use the contact page. Every message reaches the team that operates Arka.